Many hoteliers are not aware that Reservations Agents are salespersons. They just simply think Reservations Agents doing an order taker’s job. After learning this course, you will be surprised to know that Reservations team could be a productive sales force for your hotel if they are well trained to sell on the phone. I was a reservations manager for international five stars hotel in a long time and I was trained well to train my reservations team to become professional reservations sales agents. So, I want to share these knowledge, skills and techniques to those who are working in Reservations Department or those ones are in charge of Reservations Department in the hotel. You will know exactly in detail how to train your reservation team to be professional Reservations Sales Agents. This course shall be used for the on job training in Hotel Reservations Department.